Return & Exchange policy

At “Mira’s Imitation Jewellery”, we take immense pride in the craftsmanship of our jewellery.

If you are not completely satisfied with your purchase, we offer 3-day return/exchange window from the date of delivery.

Important note: We operate on a Store credit only model. We do not provide monetary/bank refunds.

  1. Mandatory unboxing video requirement

          To protect against fraudulent claims and transit damage, a 360-degree unboxing video is mandatory for all Return/Exchange request.

    • The video must be uncut, unedited, and show the sealed courier packaged being opened.
    • The camera must clearly show the shipping label and product being inspected for a first time.
    • Claims for missing items or transit damage without this video will not be entertained.
  1. Return & Exchange eligibility

          To eligible for a return or exchange, the following parameters must be met.

    • Timeline: Request must be initiated within 3 days of delivery.
    • Condition: Item must be unworn, unaltered, and in brand new conditions.
    • Security seal: If your item arrives with a security tag, it must be intact. If this tag is cur or removed, the item is considered “Used” and is ineligible or return.
    • Hygiene policy: Due to health and hygiene standards, Ear rings and Nose pins are non-returnable unless a manufacturing defect is proven via the unboxing video.
    • Variation: Slight irregularities in stones, beads, or polish are characteristics of handcrafted work and are not considered manufacturing defects.

       Exclusions:

      • Items purchased during Sales or using previous Store Credit.
      • Items missing original packaging, invoices, or free promotional gifts.
      • Customized or altered jewellery.
  1. Damage & Replacements

           If a product arrives defective or damaged:

    • Report within 24 hours: Contact us on WhatsApp within 24 hours of delivery with your unboxong video.
    • Resolution: We will provide a replacement of the same item at no extra cost. If the item is out of stock, we will issue Store Credit. We do not offer cash refunds for damaged goods.
  1. Fees & Logistics
    • Service fee: A flat fee of ₹80/- is charged for all returns/exchanges to cover reverse logistics and processing.
    • Reverse pickup: We will arrange a pickup from your address.
    • Non-Serviceable areas: If your pin code is not serviceable for reverse pickup, you must self ship the item to our warehouse. We will credit ₹80/- back to your wallet to cover your shipment costs.
  1. How to process your request
    • WhatsApp Us: Message +91 9767671813 with your Order ID, reason for return, and the Unboxing Video.
    • QC check: Once the item reaches our warehouse, it undergoes a Quality check. If the item shows a sign of wear (perfume scent, scratches, or a polish loss), the return will be rejected and the item sent back to you at your expense.
    • Credit Insurance: Approved return will receive Store Credit within 48 hours of the QC check.
  1. Store Credit & Cancellations
    • No expiry: Your Store Credit (Wallet Credit) never expires-enjoy lifetime access!
    • How to use: Simply select “Apply Store Credit” at checkout on our website.
    • Cancellations: Once an order (COD or Prepaid) has been dispatched, it cannot be cancelled.
  1. Product care Disclaimer

Imitation jewllery will naturally tarnish over time due to exposure to moisture and air. Or “No-Tarnish” guarantees (where applicable) are only valid if the jewellery is stored in airtight bags and kept away from water, sweat, and perfumes.